Hello, I am Sharon D'souza

I am a senior finance and airline revenue accounting professional who has been working in the airline industry since the past 18 years.

My work spans around leading teams, managing & allocating resources, analyzing revenue pitfalls, ensuring achievements of targets, optimizing effective processes and client & customer satisfaction.

My Specialization is Passenger & Cargo Airline Revenue Accounting & Management.

I am also an Experienced Corporate Trainer with experience in creating technical & educational modules which are in compliance with IATA Revenue Accounting both to clients, members in-house and off-shore.

I love the airline industry.

About Me

Adept in Passenger Revenue Accounting with 18 years of experience in the Airline Industry.

Worked for brands like Emirates, British Airways, South African Airways, Olympic Airways, Fly Dubai, Virgin Nigeria, Air Tanzania, and Cyprus Airways.

Through knowledge of Airline Passenger Revenue Accounting Sales, Flown, Interline, Fare Audit & Reconciliation/Review.

Well versed with Cargo Revenue Accounting & Process.

Effectively Managed teams of subordinates/supervisors from different backgrounds, nationalities, seniority levels & competencies.

Career Objectives

Grow in the Upper Echelons of the Airline Industry.

Take on more Challenging & Leadership Roles at a Senior Management Level.

Learn, Train & Evolve to be the best in the Airline Industry and in whatever role I undertake.

Notable Achievements

Responsive Web Design

2016

I was selected from Dubai to fly down to the Port of Spain to conduct a training program to the Airline Staff of Caribbean Airlines on the Proration Module I was given the opportunity to be part of the United Airlines Cargo Joint Venture Project in US. Where United Airlines and Mercator recognized and appreciated my team’s contribution towards testing their business model.

User experience design

2014

Managed the implementation of the entire Cargo Process in Cyprus Airways.

Prototyping

2010

I was awarded Najm by Emirates for leading, organizing and imparting high quality Proration Training-2010. I was the Mabrook Award winner for tracking and recovering Tax liabilities from AMADEUS-2004.

Skills

Years of experience
Expertise level
Situational Leadership
12
70%
Customer Relations
18
95%
Problem Solver
18
100%
Professional Trainer
11
100%
Effective Communicator
18
80%
Resource Optimiser
10
100%
Coach & Mentor
12
95%
Processes Expert
13
90%

Work History

July 2014

Present

Mercator Solution FZE | Dubai-U.A.E

Revenue Accounts & Training Officer

March 2010

July 2014

Emirates Group | Dubai-U.A.E

Revenue Accounts & Training Officer

September 2003

February 2010

Emirates Group | Dubai-U.A.E

Revenue Accounts Supervisor

September 2002

August 2003

Emirates Group | Dubai-U.A.E

Revenue Accounts Assistant

January 2000

September 2002

WNS-British Airways | Mumbai-India

Team Head

January 1998

December 1999

WNS-British Airways | Mumbai-India

Data Operator

April 1997

December 1997

Ahura Travels | Mumbai-India

Accountant & Ticketing

Education

Emirates Project Management Course (2014)

Game art & design

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Mahatma Gandhi University, Dubai | U.A.E (2011-2013)

Master in Business Administation in Finance

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IATA Passenger Interline Accounting and Control (2008)

Game art & design

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IATA Advance Fares
(2000)

Game art & design

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British Airways Proration
(1998)

Game art & design

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IATA Standard Fares
(1997)

Game art & design

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S.I.E.S College, Mumbai| India
(1996)

Bachelors in Commerce

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Recommendations

1

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2

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3

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2

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2

Leeann D’souza

Senior General Manager | WNS Global Services

2

Krishnan Subramanian

Advisor | Revenue Management-Finance | Oman Air